These Terms are a contract between you and SMARTLEH PTE. LTD. (UEN 202633168M), a company incorporated in Singapore (“SmartLeh”, “we”, “us”). By creating an account on SmartLeh, you agree to these Terms. If you don't agree, don't use the service.
SmartLeh is a platform connecting students seeking tutoring with tutors offering tutoring services in Singapore. We are not a tutoring service provider — we facilitate bookings between independent tutors and students. Tutors are not our employees.
Students. You must be at least 13 years old to create a student account. Parents may create student accounts and book sessions for younger children.
Tutors. You must be at least 16 years old to create a tutor account. At sign-up you must confirm your age and confirm that you hold every consent and approval needed to offer tuition through SmartLeh — including parental consent if you are under 18, and employer approval if you are a full-time teacher or civil servant. You are responsible for obtaining and maintaining those approvals; we do not verify them.
You are responsible for all activity under your account.
Tutors must submit verification documents (e.g., qualifications, NRIC). We review these to determine eligibility, but we do not guarantee the accuracy or completeness of any tutor's qualifications. Students should exercise their own judgment.
Booking confirmation depends on how far in advance the class is:
Class starts 24 hours or more from booking time: the booking is auto-confirmed once payment succeeds. The tutor's calendar slot is locked in immediately.
Class starts less than 24 hours from booking time: the booking is created as Pending and the tutor must actively accept it. Your money is held while it is Pending. Three things can happen:
If the tutor cancels or declines: Student receives a 100% refund, regardless of when the cancellation occurs.
If the student cancels:
| Timing | Refund |
|---|---|
| 24 hours or more before class start | 100% of session fee |
| Less than 24 hours before class start | 50% of session fee |
Where the other 50% goes. On a late student cancellation the tutor is paid for holding the slot: they receive 50% of the session fee less the 5% service fee charged on the original booking — 45% of the original session fee. Nothing further is owed by either party.
If a Pending booking is never accepted by the tutor: the booking auto-cancels at the class start time and the student receives a 100% refund.
Tutor reliability: Each tutor's reliability is tracked publicly via their Completion Rate (see Section 10).
Refunds are processed via Stripe to the original payment method. PayNow refunds typically arrive within 1–3 business days.
Rescheduling by the student. A student may propose to reschedule a confirmed booking to a different time:
If the tutor rejects or does not respond before the original class start time, the original booking stands.
Rescheduling by the tutor. A tutor may propose to reschedule a confirmed booking to a different time. The student may accept or decline. If the student declines or does not respond before the original class start time, the original booking stands.
Rescheduling does not incur a fee. If a rescheduled class is later cancelled, the cancellation policy in Section 7 applies based on the time until the rescheduled class.
Tutor no-show. If the tutor does not show up for a scheduled class, the student may report the no-show via the app. On a confirmed tutor no-show, the student receives a 100% refund and the no-show is recorded against the tutor's Completion Rate.
Student no-show. If the student does not attend a scheduled class, no refund is issued. The tutor is treated as having fulfilled the session and receives their full payout.
Completion Rate. Each tutor's Completion Rate is calculated as:
Completed lessons ÷ (Completed lessons + Tutor cancellations + Tutor no-shows)
The Completion Rate is shown on the tutor's public profile once they have at least 10 completed lessons. Student cancellations do not affect it, and neither do last-minute requests a tutor declines or never answers — a tutor is only measured against bookings they accepted. SmartLeh may take action against tutors with a consistently low Completion Rate, including delisting or suspension.
Tutors and students may attach files to a booking (for example worksheets, pre-reading or homework). Those files are visible only to the tutor and the student on that booking, and to SmartLeh where we need to investigate a report or comply with the law.
You keep ownership of files you upload, and you are responsible for having the right to share them. Do not upload anything you are not entitled to distribute.
Files are deleted automatically about one month after the class date. SmartLeh is not a storage service — keep your own copy of anything you need to retain.
After a completed session a student may review the tutor. Reviews are the personal opinion of the student who wrote them and are not endorsed or verified by SmartLeh.
Reviews must be honest and based on an actual session. We may remove or decline to publish any review that is abusive, defamatory, contains personal data or contact details, is submitted in exchange for payment, or appears intended to manipulate a tutor's rating. We are not obliged to remove a review simply because its subject disagrees with it.
You agree not to: harass or abuse other users; use the platform for activities outside lawful tutoring; misrepresent your identity or qualifications; bypass payments by arranging sessions off-platform; reverse-engineer, scrape, or attack the service. Violations may result in account suspension or termination.
You retain ownership of content you post (e.g., bio, reviews). You grant SmartLeh a non-exclusive license to display this content within the service. SmartLeh's branding, code, and design are our property.
The service is provided "as is" without warranties. We do not guarantee that tutors will always be available, that sessions will achieve specific learning outcomes, or that the platform will be uninterrupted or error-free.
To the maximum extent permitted by Singapore law, SmartLeh's total liability for any claim is limited to the fees you paid to SmartLeh in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
You may delete your account anytime via the app. See our Privacy Policy for what happens to your data. We may suspend or delete your account at any time for violations of these Terms.
We may update these Terms from time to time. The current version is always published at smartleh.com/terms, and the Last Updated date at the top of this page shows when it last changed. Please review it periodically — it is your responsibility to stay aware of the current Terms. Continued use of the service after an update means you accept the updated Terms.
These Terms are governed by Singapore law. Disputes are subject to the exclusive jurisdiction of Singapore courts.
SMARTLEH PTE. LTD. (UEN 202633168M), Singapore.
Questions: support@smartleh.com